Terms and conditions
These Terms and Conditions apply to all purchases made through the official website of Mark & Laura London, located in the United Kingdom and contactable via info@marklauralondon.com.
By placing an order with us, you agree to comply with and be bound by the terms outlined below.
1. Applicability
By submitting an order through our website, you confirm that you have read, understood, and accepted these Terms and Conditions.
2. Product Information
We make every effort to provide accurate and up-to-date product descriptions, images, and details.
However, minor errors or typographical mistakes may occasionally occur. Mark & Laura London reserves the right to correct such inaccuracies without prior notice.
3. Orders & Payments
All orders are processed once full payment has been received.
Available payment methods may vary depending on the customer’s country. It is the customer’s responsibility to ensure that the chosen payment option is supported in their region.
4. Processing & Delivery
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Processing Time: 1–3 business days
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Shipping Time: 3–7 business days (depending on location)
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All orders are shipped directly from our trusted supplier in China to ensure consistent quality and efficiency.
For more detailed information, please refer to our Shipping & Delivery Policy.
5. Returns & Cancellations
Please review our Return Policy for full details on returns, cancellations, and refund procedures.
6. Liability
Mark & Laura London is not responsible for loss or damage to packages after tracking indicates successful delivery.
Customers are required to double-check their shipping address at checkout and report any errors within 24 hours after placing an order.
7. Intellectual Property
All website content — including text, images, designs, and the Mark & Laura London logo — is the exclusive property of Mark & Laura London.
Any use, reproduction, or distribution of our content without prior written consent is strictly prohibited.
8. Complaints Procedure
If you wish to file a complaint or share feedback, please contact us via email at info@marklauralondon.com.
Our support team aims to respond to all written inquiries within 5 business days.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.
Any disputes arising from the use of our website or the purchase of our products will fall under the jurisdiction of the UK courts.