Return policy
At Mark & Laura London, we strive to ensure that every customer is completely satisfied with their purchase.
However, if you are not fully happy with your order, you may be eligible to return your item under the conditions described below.
1. Return Conditions
To qualify for a return, please make sure that:
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You can only request a return after you have physically received your order.
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Return shipping costs, including international shipping fees, are entirely the customer’s responsibility.
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All items must be unused, unwashed, undamaged, and returned in their original condition with all original tags and packaging attached.
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Trying on items is permitted, but wearing them for extended periods is not allowed.
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Purchasing multiple sizes or variants with the intent to return part of the order is not permitted.
We reserve the right to refuse returns that do not meet these conditions.
2. Return Process
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Contact us at info@marklauralondon.com within 30 days of receiving your order to request a return.
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Our team will provide you with the return address of our supplier (located in China).
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Ship the item back at your own cost, including any potential customs duties or shipping fees.
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We strongly recommend using a tracked shipping service to ensure safe delivery.
Please note that we cannot process returns without prior approval via email.
3. Refunds
Once your return has been received and inspected, and provided it meets our return conditions:
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Your refund will be issued within 30 days using the original payment method.
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You will receive an email confirmation once your refund has been processed.
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Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).
4. Liability
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Mark & Laura London is not responsible for lost packages if the tracking information shows that the order was delivered to the address provided by the customer.
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Customers are responsible for providing the correct delivery address when placing their order.
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Any address errors must be reported within 24 hours after placing the order.
5. Contact Us
If you have any questions regarding returns or refunds, please don’t hesitate to contact us:
Business Name: Mark & Laura London
Email: info@marklauralondon.com
Last Updated: October 2025